CNC HIGH SPEED SPINDLE REPAIR CENTRE
VERIFIED. VALIDATED. VETTED.
You Might Find Your Answer
01. How long will it take to repair my spindle?
First of all, a firm quote is required to be worked out before starting repair. Either based on the data filled in the questionnaire or on the condition of the spindle physically received and dismantled at our factory, we will prepare the quote.
02. How much it costs to repair the spindle?
As a simple thumb rule, you may take that our costs are 30-60% cheaper than OEM repairs.
Further explaining in detail, the cost to repair a spindle is determined by many factors, possible rework of parts, replacement of parts, rework or replacement of motor (if applicable), technician man days involved, possible drawbar/ collet issues, price and availability of bearings, and generally the condition of the spindle itself. Every spindle dismantled may not have same issues- in some spindles we may see more failed parts and in some lesser.
03. Do you repair spindles from other SE Asian countries? If you do the repair, who will dismantle and assemble the spindle unit from/ on the machine?
Yes, SE Asian countries are our target market. We support number of customers in these countries.
04. Are you sure that you can successfully repair my “XYZ” spindle?
05. What kind of precision bearings being used for repair?
06. Why balancing is so critical in high speed spindles?
07. What is Field Balancing?
08. Taper bore of the spindle is badly damaged. How do you repair?
09. How do you determine the quality of spindle repair is met?
10. Can an exchange spindle be provided?
11. What are the Terms & Conditions of the Warranty?
WARRANTY
TERMS & CONDITIONS
- Warranty is applicable upon installation of the spindle unit onto the machine, and won’t exceed the stated term/period (in quotation) under any circumstances.
- In the unlikely event of a complaint from the customer, Spintec Engineering will conduct a brief “study” and launch an investigation
- If the investigation reveals a mishap/error that does not hold the customer responsible, Spintec Engineering will bear all costs associated with “fixing” the spindle to ensure that the customer’s downtime of the machine is kept to the bare minimum
- Where feasible, Spintec Engineering will attempt to initially clarify and resolve issues over a tele-conversation. This is an important step and will aid in retrieving as much information as possible, to ensure that all possibilities for the error are evaluated. Thereafter, Spintec Engineering will carve out solutions to resolve the issue, at the soonest
- Warranty does not cover transport costs for the faulty spindle, from/to the customer
- Spintec Engineering will not be liable to bear any costs that arise from ‘downtime’ of the spindle during the Warranty period, or thereafter
CONDITIONS THAT VOID THE WARRANTY
For every Spindle repair job, there are 2 stages: On-site disassembly / re-assembly and Spindle service at Spintec Engineering’s facility. On-site disassembly & assembly is a crucial step and the service personnel who are responsible for this job should try to find out the root cause of the failure by asking key questions to the operator/end-user. Failures that are caused because of an accident have an easier “reasoning, regarding the RCA (Root Cause Analysis). However, there are more questions to be added and answers to be sought: Lack of lubrication to bearings, insufficient cooling by chiller unit to the bearings/ bearing jacket? What if there was a higher tool unclamp force that caused more thrust force while unclamping the tool and if there was any coolant seeping to the stator (causing a short circuit). These are just a few examples of questions that will aid us in ascertaining/identifying the root cause of spindle failure.
Again, once we return the spindle after repair, it is important to re-install the spindle with the utmost care. To avoid a repeat of the spindle mishap, the customer has to also ensure that the root cause was correctly identified and that firm steps have been taken to mitigate/ arrest a recurrence.
The Warranty will be null and void when caused by any of the following:
- Disassembly of spindle unit by personnel other than Spintec Engineering
- Modification of Spindle Unit
- Tampering (loosening of screws and adjustment of any misc. settings)
- Adjustments on pneumatic and hydraulic flow/ pressure settings related to Spindle
- Spindle Crash
- Contamination (of Spindle (bearing) lubrication oil, jacket cooling oil, and moisture within the air)
- Lack of lubrication and insufficient cooling
- Improperly balanced tools and tool holders